Architecture.
Consumer Journey Map.
A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.
| About | Author | Date |
|---|---|---|
| The explorer’s journey: How to build products that help people succeed | UX Collective | June 23rd, 2020 |
| Customer Journey Maps - A 'Quick And Dirty' Technique To Create Them | Usability Geek | October 28th, 2013 |
| Examples of customer journey mapping - Smart Insights Digital Marketing Advice | Smart Insights | October 22nd, 2013 |
| 'UX' Marks the Spot: Mapping the User Experience | UX Mastery | November 20th, 2012 |
| The Value of Customer Journey Maps: A UX Designer’s Personal Journey | UX Matters | September 7th, 2011 |
| Using Customer Journey Maps to Improve Customer Experience | Harvard Business Review | November 15th, 2010 |