Design.
Mental Models.
What users believe they know about a UI strongly impacts how they use it. Mismatched mental models are common, especially with designs that try something new.
| About | Author | Date |
|---|---|---|
| Mental models | Interaction Design Foundation | July 11th, 2019 |
| The Secret to Designing an Intuitive UX | UX Magazine | October 8th, 2011 |
| 3 Representational Models That Affect Usability | Vanseo Design | March 28th, 2011 |
| Mental Models | Nielsen Norman Group | October 18th, 2010 |
| What’s Your Idea of a Mental Model? | Boxes and Arrows | February 10th, 2003 |