Strategy.
Omni-channel UX.
Multichannel sales approach that provides the customer with an integrated shopping experience. The customer can be shopping online from a desktop or mobile device, or by telephone, or in a bricks and mortar store and the experience would be seamless.
| About | Author | Date |
|---|---|---|
| Omni-Channel UX strategy | Human Factors International | |
| 7 Inspiring Examples of Omni-Channel User Experiences | HubSpot | July 12th, 2019 |
| Are You Ready to Give Your Customers an Omni-Channel Experience? | UX Magazine | July 3rd, 2015 |
| 5 Elements of Omni-Channel User Experiences | UX Magazine | June 30th, 2015 |